FAQs

Make sure you have – Cleared the cache.Make sure the patient is on a secure connection (https://)Make sure all permissions are granted. Refer Q3.Neither the patient nor the clinician is on mute mode.

You need to give it at least 30 minutes and check back again.

This is solely your clinician’s decision. Please get in touch with your clinician for any questions.

www.totalcaretelemed.com-> Contact us -> link to another page with all contact info.

You can add a new credit card. After that is done, all your next appointments will go on the new cc.

Family members can only join calls through smartphones & web as well. Please make sure the notifications are enabled.

By entering a new credit card in your payment settings, it replaces your previous card on file.

iOS – Go to Settings > PasswordsMake sure the autofill toggle button is turned on.Tap on the + icon.Fill out the website totalcaretelemed.com/patient along with your credentials.Once you are done, reopen the app.Tap on the enter your email then tap on passwords above the keyboard. You should see the credentials.Android – Go to Settings > …

Can I enable autofill when logging in? Read More »

Please delete the current insurance and add a new one.

Any notification on the web is also displayed on patients mobile device, that was last used. You should download an app on the phones and login at least once. That’s kind of a requirement otherwise all these alerts will get lost.