Notifications do not work on Safari. Please use Chrome, Firefox or Microsoft Edge.Make sure notifications settings are turned on. Instructions to turn on notification for specific browsers are listed below.Make sure you are logged out from another device. You can only be logged into one device at a time.
If the call never happened you will not be charged.Please contact your clinician for further actions
Yes. Patient will be kicked out of the waiting room 15 minutes after the beginning of your appointment time slot.
You can only chat with the clinicians after adding them as your primary clinician or a specialist.Do not expect an instant response from clinicians. Clinicians will respond at their own leisure. Do not send any urgent requests through the chat.
Pre-screening questions can be asked as early as 4 hours before the appointment but your clinician might not be able to answer it given the paucity of time.It is advisable to ask such Q’s before 24 hours
Past appointments are updated daily. Any appointments from the day of (successful, canceled, rejected, etc) will be listed in the “Past Appointment” view after 24 hours.
For now, patients can add a video that is less than 5mb in size. You can try changing the resolution of the camera.
• Permissions – If you want to debug for something that’s not working, make sure that all the permissions are granted• Android – Settings->Apps & notifications-> TotalCare Patient App-> PermissionsOn the App permissions page, make sure the following permissions are on:• Camera• Location• Microphone• Storage• IOS: Settings -> Scroll until you see the TotalCarePatientApp -> …
It differs from clinician to clinician. Please check with your clinician for the same.
Anytime you see such an issue make sure that the patient has – Cleared the cache.Make sure the patient is on a secure connection (https://)Make sure all permissions are granted. Refer Q3.Make sure you are not using internet explorer
