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TotalCare
Frequently Asked Questions

Get answers about the TotalCare virtual care platform, remote patient monitoring, chronic care support, patient access, security, technical requirements, and more.
Whether you are evaluating TotalCare for your organization, using the platform as a healthcare provider, or accessing care as a patient, these frequently asked questions can help you get started.
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FAQs

About TotalCare

What is TotalCare?
TotalCare is an integrated virtual care platform developed by Hawkeye MedTech.
It brings together telehealth, remote patient monitoring, chronic care support, patient engagement, scheduling, reminders, digital forms, caregiver participation, and care coordination in one connected platform.
TotalCare is designed to help healthcare organizations extend care beyond traditional in-person visits and maintain a stronger connection with patients between appointments.
No
Virtual visits are one part of TotalCare, but the platform is designed to support a broader connected-care model.
TotalCare can also support remote patient monitoring, chronic care, patient engagement, digital forms and questionnaires, medication information, reminders, caregiver participation, and community-based healthcare programs.
TotalCare can support a variety of healthcare delivery models, including:
  • Physician practices
  • Healthcare organizations
  • Community health programs
  • Remote patient monitoring programs
  • Rural healthcare initiatives
  • Senior-care programs
  • Behavioral health programs
  • Clinical research programs
Patients and authorized caregivers can also use TotalCare as part of participating healthcare programs.
Healthcare organizations can request a personalized demonstration of the platform.

FAQs

Virtual Care & Telehealth

How does a TotalCare virtual visit work?
A healthcare provider can schedule a virtual appointment with a patient through TotalCare.
At the scheduled time, the patient can connect with the participating provider through a supported device and internet connection.
The exact workflow may vary based on how the healthcare organization has configured TotalCare.
Yes
TotalCare can support appropriate virtual follow-up interactions based on the healthcare organization’s workflow and clinical requirements.
Virtual care may also be combined with remote patient monitoring and other TotalCare capabilities.
No
Some medical conditions, procedures, examinations, testing, and emergencies require in-person evaluation.
Healthcare providers determine when virtual care is appropriate for an individual patient.
Yes
Patients can use TotalCare from an appropriate internet-connected device where supported by their participating healthcare provider.
TotalCare can also be deployed through community-based access locations and portable telehealth stations.

FAQs

Remote Patient Monitoring

What is remote patient monitoring?
Remote patient monitoring allows healthcare providers to follow selected patient health information outside a traditional office visit.
Patients may enter or transmit health measurements between visits, allowing care teams to review information and trends over time.
Depending on the care program, TotalCare can support information such as:
  • Blood pressure
  • Blood glucose
  • Weight
  • Pulse
  • Oxygen saturation
  • Other patient-entered health information
The measurements used depend on the healthcare organization’s specific program.
Yes.
TotalCare can help providers review longitudinal patient information rather than relying only on measurements captured during individual office visits.
Yes
Patient reminders can be incorporated into care workflows to encourage ongoing participation and completion of requested health activities.
Availability depends on the healthcare provider or organization offering the program.
Patients should contact their participating healthcare provider for information about eligibility.

FAQs

Chronic Care Management

How does TotalCare support chronic care?
TotalCare can help healthcare organizations maintain an ongoing connection with patients managing chronic health conditions.
  • Remote patient monitoring
  • Virtual follow-up
  • Medication information
  • Patient reminders
  • Health information
  • Care coordination
  • Patient engagement
TotalCare technology may be used in care programs involving conditions such as hypertension, diabetes, cardiovascular conditions, obesity, and other ongoing health concerns.
The healthcare provider determines how the platform is used for each patient population.
Yes.
One of the primary goals of TotalCare is to help maintain connection and engagement between traditional healthcare encounters.
Doctor and Patient

FAQs

Patient Engagement

How does TotalCare help patients stay engaged?
Patients may use TotalCare to participate in healthcare activities such as:
  • Scheduling appointments
  • Joining virtual visits
  • Recording health information
  • Receiving reminders
  • Maintaining medication information
  • Completing forms and questionnaires
  • Communicating with participating care teams
Yes.
TotalCare can support provider-supplied forms and structured questionnaires.
The specific forms available depend on the participating organization.
TotalCare currently supports English and Spanish.
Additional languages can be added based on program and deployment requirements.

FAQs

Caregivers & Family Participation

Can a caregiver access a patient's information?
Yes, when the patient has explicitly authorized that access.
Depending on the program, an approved caregiver may be able to view appropriate information such as:
  • Vital signs
  • Medications
  • Appointment information
  • Scheduling
No
Patient permission is required before caregiver access is provided.

FAQs

Privacy & Security

Is TotalCare HIPAA compliant?
TotalCare is designed to support HIPAA-compliant virtual care and secure handling of patient information.
Healthcare organizations are responsible for configuring and using the platform according to their own legal, regulatory, privacy, and security requirements.
Yes.
TotalCare uses secure technology and encrypted communication to help protect information transmitted through the platform.
Specific deployment and security requirements may vary by healthcare organization and program.
Hawkeye MedTech does not position TotalCare as a platform for selling patient information.
Information handling is governed by applicable agreements, healthcare privacy requirements, and the policies of the participating healthcare organization.

FAQs

For Healthcare Providers

Does TotalCare support remote patient monitoring programs?
Yes
TotalCare can support remote patient monitoring workflows, patient-entered health information, longitudinal health trends, reminders, and virtual follow-up.
Depending on implementation, healthcare providers may use TotalCare to support:
  • Virtual visits
  • Remote patient monitoring
  • Patient follow-up
  • Chronic care workflows
  • Patient engagement
  • Digital forms
  • Scheduling
  • Health information review
Yes
TotalCare can support chronic-care workflows as part of a healthcare organization’s broader care-management strategy.
No
Reimbursement depends on factors including provider eligibility, patient eligibility, payer requirements, documentation, applicable billing codes, and current regulatory guidance.
Healthcare organizations should confirm reimbursement requirements with their billing, compliance, and payer resources.
TotalCare can be configured around different healthcare programs and workflows.
Hawkeye MedTech can work with organizations to understand implementation, integration, workflow, training, and deployment requirements.
Doctor and Patient

FAQs

Community & Rural Healthcare

Can TotalCare be used outside a traditional medical office?
Yes
TotalCare can support healthcare delivery through homes, community locations, rural settings, senior communities, and other appropriate environments.
The Portable Telehealth Station provides an access point for virtual healthcare in locations where patients may not have appropriate technology, transportation, or convenient access to a traditional healthcare facility.
Depending on configuration, the station can support virtual visits and selected health measurements.
Potential locations may include:
  • Community centers
  • Senior communities
  • Residential facilities
  • Rural locations
  • Schools
  • Workplaces
  • Nonprofit organizations
  • Community health programs
Yes
TotalCare can help organizations extend virtual care, remote monitoring, and community-based access to populations affected by geographic distance, transportation barriers, or limited local healthcare resources.

FAQs

Clinical Research

Can TotalCare be used for clinical research?
Yes
TotalCare can support research programs requiring remote participant interaction, questionnaires, health information collection, reminders, and longitudinal engagement.
Yes
TotalCare can support PDF-based forms and structured text questionnaires.
External questionnaire systems may also be incorporated into the workflow when appropriate.
TotalCare can be configured for different deployment requirements.
For projects involving European participants, appropriate EU-based AWS hosting can be incorporated into the implementation architecture based on project requirements.
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FAQs

For Patients

Is the TotalCare app free for patients?
The TotalCare application can be downloaded without an app subscription charge.
However, healthcare providers may charge separately for medical services or consultations.
Patients should confirm any healthcare-related charges directly with their participating provider.
TotalCare is generally accessed through a participating healthcare provider or healthcare organization.
If your provider uses TotalCare, they can provide instructions for registration and scheduling.
No
TotalCare should not be used as a substitute for emergency medical services.
If you believe you are experiencing a medical emergency, call 911 or seek appropriate emergency medical care immediately.
TotalCare is designed to support access through supported mobile devices and web-based environments.
Availability may vary by device, operating system, and participating healthcare organization.
Contact your healthcare provider.
Hawkeye MedTech provides technology support for TotalCare but does not replace your physician or other healthcare professional.

FAQs

Technical Support

What should I do if I cannot log in?
First verify that you are using the correct login information and internet connection.
If you continue to experience difficulty, contact TotalCare technical support or your participating healthcare organization.
Check that:
  • Your internet connection is active
  • Camera permissions are enabled
  • Microphone permissions are enabled
  • Another application is not currently using the camera or microphone
  • Your device and browser are supported
If the problem continues, contact technical support.
Step-by-step guides and video tutorials are available through the TotalCare Resources section.
For TotalCare technical assistance:

Still Have Questions?

Interested in using TotalCare for telehealth, remote patient monitoring, chronic care, community health, rural healthcare, or clinical research?
Request a TotalCare Demo
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Patients

For medical questions, appointments, prescriptions, or treatment decisions, please contact your healthcare provider.
For TotalCare technical questions, visit our Resources section or contact technical support.
Visit TotalCare Resources
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