Frequently Asked Question

What do I do if I'm not receiving any alerts or notifications on my phone?
Last Updated a year ago

• Please review all app notifications and ensure that they are all enabled after downloading the app.

• Make sure notifications settings are turned on.

• Make sure you are logged out from another device. You can only be logged into one device at a time.

• Check your battery settings and permission settings. Don’t put your phone on battery saving mode as you won’t receive notifications or alerts.

• Alerts are sent on the mobile device you last used. So, login and logout of the device you intend to get notifications. This device will be noted in the database and all future alerts will be directed to this device.


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