Anytime you see such an issue make sure that the patient has –
Cleared the cache.
Make sure the patient is on a secure connection (https://)
Make sure all permissions are granted. Refer Q3.
Make sure you are not using internet explorer
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Yes. Patient will be kicked out of the waiting room 15 minutes after the beginning of your appointment time slot.
You need to give it at least 30 minutes and check back again.