Clinician

Please use mobile apps on android, iOS or switch your browser to chrome or Firefox if you are using Safari.

When recording an appointment make sure the recording button turns red. This indicated the recording took place. You have to end the call directly when done once you start recording. DO NOT click the recording to stop, it will erase the video. To access the recording, go to the appointment details. Please wait about an …

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Please wait 30 – 60 seconds for the following pop-up message “Patient disconnected. Was the call complete?” Clicking yes will end the appointment and direct you to the invoice Clicking no will allow the patient to re-enter the waiting room and resume the appointment

Please check your state of practice (Teleconsultant state) in the profile section under Edit professional info. Your service must be provided at the patient’s state of residence. Otherwise, they will not see you. Please check your availability and holidays. The patient will not be able to see you during hours/days you are not working

Please review all app notifications and ensure that they are all enabled after downloading the app. Make sure notifications settings are turned on. Make sure you are logged out from another device. You can only be logged into one device at a time. Check your battery settings and permission settings. Don’t put your phone on …

What do I do if I am not receiving any alerts or notifications on my phone? Read More »

Notifications do not work on Safari. Please use chrome, Firefox, or windows 10. Make sure notifications settings are turned on. Instructions to turn on notification for specific browsers are listed below Make sure you are logged out from another device. You can only be logged into one device at a time. Google Chrome1. Select on …

What do I do if I am not receiving any alerts or notifications on my laptop / desktop? Read More »

Past appointments are updated daily. Any appointments from the day of (successful, canceled, rejected, etc)  will be listed in the “Past Appointment” view after 24 hours.

Appointment past due refreshes after 24 hrs. So the color code as well as reflection of appointment in ‘Other’ tab refreshes after 24 hours.